Frequently asked questions
Where does your company come from?
We are founded & managed in Bavaria.
Where do you ship to?
We currently only ship within Germany
Where do the animals I received come from and how old are they?
All animals offered in our shop are bred by our own owners. We generally do not sell any animals under 3 months of age.
Can I return my product?
Yes. Every order comes with a 14-day return guarantee.
When will my product arrive?
The package will normally arrive within 3-14 working days. Please excuse any occasional delays.
How can I pay?
We work with all common encrypted payment methods.
Is my payment secure?
Absolutely. We only work with SSL-encrypted and secure payment providers.
My question wasn't answered, what should I do?
If you have any further questions, please write to our support team under "Contact". We are available 24/7 and look forward to hearing from you.